This policy outlines how you can cancel or seek a refund for a product/service purchased through our platform: https://leosaihotelandrestaurants.bookone.io/.

Key Highlights:

• Cancellations will only be considered if requested within 23 days of creating the booking. Cancellation may not be possible if the booking has already been processed.
• If a refund is approved, it will be processed within 4 days by HOTEL LEO SAI PALACE.
• Refund amount will be credited to your original payment method with 4 days.

For any queries or assistance, please contact our customer service team using the information provided on the website.